Shipping Policy

Shipping Policy

Last Updated: August 2026

At Rohmiore™, we want every pet family to enjoy a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders placed through our website.

All orders are handled by Healthy Spot LLC and shipped with trusted delivery partners to ensure your pet essentials arrive safely and efficiently.

1. Order Processing Time

After your order is successfully placed, our team will begin preparing your items.

Processing Time:
1–3 business days

During this time, we carefully check, package, and prepare your order for shipment.

Please note that processing times may be slightly extended during holidays, promotional events, or periods of high order volume.

2. Shipping Time

Once your order has been processed and shipped, delivery times may vary depending on your location and the shipping carrier.

Estimated Delivery Time:
5–10 business days

You will receive a shipping confirmation email with tracking information once your order leaves our facility.

3. Shipping Costs

Shipping fees are calculated based on your order details, delivery location, and available shipping options at checkout.

From time to time, Rohmiore™ may offer special shipping promotions or free shipping events. Any applicable offers will be displayed during checkout.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking information to follow your package’s delivery progress.

Please allow up to 48 hours for tracking information to become active after shipment confirmation.

5. Delivery Information

To ensure successful delivery, please provide accurate shipping information when placing your order.

Rohmiore™ is not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses

  • Customer-provided delivery information errors

  • Weather conditions or natural events

  • Carrier delays beyond our control

If your package experiences an unexpected delay, please contact our customer support team and we will assist you.

6. International Shipping

At this time, Rohmiore™ primarily serves customers within the United States.

For international shipping availability, please contact our support team before placing an order.

7. Lost or Damaged Packages

We understand that unexpected delivery issues may occur.

If your package arrives damaged or appears to be lost during transit, please contact us with your order details. Our team will review the situation and work with you toward a suitable solution.

8. Changes to Shipping Information

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Once an order has entered the shipping process, we may not be able to modify delivery information.

Rohmiore™
Thoughtful Essentials for Happier Pets