Return & Refund Policy

Return & Refund Policy

Last Updated: August 2026

At Rohmiore™, we want every pet and pet parent to enjoy a positive shopping experience. If your order does not meet your expectations, our team is here to help with a simple and transparent return and refund process.

This Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through Rohmiore™.

1. Return Eligibility

We accept return requests within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must include original packaging and accessories

  • Proof of purchase or order information must be provided

  • The return request must be submitted within the eligible return period

For hygiene and safety reasons, certain pet products that have been used, opened, or cannot be resold may not qualify for return.

2. How to Request a Return

To start a return request, please contact our customer support team with:

  • Order number

  • Customer name

  • Product details

  • Reason for return

  • Supporting photos or information if applicable

Our team will review your request and provide guidance on the next steps.

Please do not send items back before receiving return instructions from Rohmiore™.

3. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your payment provider

  • Most refunds are completed within 5–10 business days after approval

Original shipping fees may not be refundable unless the return is caused by an error from Rohmiore™.

4. Damaged or Incorrect Items

We want your Rohmiore™ experience to be seamless.

If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

Please contact us within 7 days of delivery with your order details and supporting information.

Our team will review the issue and provide an appropriate solution, which may include replacement or refund assistance.

5. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters the fulfillment process.

Once an order has been shipped, it must follow the standard return procedure.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products showing signs of use

  • Items damaged after delivery due to improper handling

  • Products returned without prior approval

  • Clearance or final sale items (when applicable)

7. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item received was incorrect

  • The product arrived damaged

  • The issue was caused by Rohmiore™

Return instructions and applicable shipping details will be provided by our customer care team after reviewing your request.

Rohmiore™
Thoughtful Essentials for Happier Pets